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Souvenirs
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Service and support

Hey, I am Wouter, co-founder of Souvenirs. If something does not work the way you expected, we want to hear about it, because that is how the app gets better. We read every report ourselves. Not happy? You always get your money back, no hassle. Thanks in advance for taking the time!

Wouter Chömpff · Co-founder, Souvenirs

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Frequently asked questions

What is Souvenirs?

Souvenirs is a mobile app that turns your travels into a collectible adventure. As you explore the world, you can discover and claim unique digital souvenirs tied to real-world locations—landmarks, museums, monuments, and hidden gems. Your collection grows with every place you visit.

Is the app free to use?

Yes! Souvenirs is free to download and start collecting. You can claim a limited number of collectibles for free. To unlock unlimited collecting, earn more rewards, and enjoy exclusive features, upgrade to the Souvenirs Collectors Club.

What is Souvenirs Collectors Club?

Souvenirs Collectors Club is our premium subscription that removes all collecting limits. With it, you can collect as many souvenirs as you want, access a premium interface, and never worry about timers again. Available in weekly, monthly, yearly, and lifetime plans.

Do I need to travel to use the app?

While the app is designed to reward real-world exploration, you can still preview locations, and view souvenirs around the world from anywhere. However, claiming souvenirs usually requires being near the actual location.

Is my location data safe?

Yes. The Souvenirs app protects your location data through encryption, both in transit and at rest, to prevent unauthorized access. It also provides transparency and control, allowing you to delete your location history by deleting your account.

Can my hotspot or event get its own souvenir?

Yes. Hotspots, museums and events partner with Souvenirs to tell their story through collectible coins, the Airborne March brought 20 stories to life for thousands of marchers. Mail wout@souvenirsapp.com and we will take it from there.